Technical Support Officer

Our Fintech client is seeking to recruit a Technical Support role to join their growing team in Malta.

Desired Skills:

• Willing to work on shifts (Shifts are Day/Night/Rest-Off)
• Proactive and self-motivator
• Help customers on all platforms (Email, Chat / Call)
• Meticulous and attentive to detail
• Being able to Troubleshoot problem
• Ability to resolve API problems.
• Able to internally refer to Level 2 Support
• Able to update the CRM System
• Produce full handovers at the end of each shift

Skill-sets and Requirements

• Understand basic technology
• Computer Literate
• Analyze Data & Identify Trends
• Can speak and write English

Education & Experience

• Diploma or Higher National Diploma in Networks or in a similar field
• Prior experience in a similar role would be considered as an asset
• Fresh graduates or current students in IT would be also considered for this role, on a part-time basis

Job Reference: ZD581