Support Engineer

Our globally known client is on the lookout for a Support Engineer to join their team in Malta.

Your Responsibilities:

• Supporting internal IT systems for their global clients, both hardware and software.
• Resolving and troubleshooting issues and updating assigned tickets.
• Mostly managing both level 2 and level 3 support, whilst also assisting with initial technical investigation for level 1 issues.
• Dealing with stakeholders when it comes to incident management and requests.
• Diagnosing customer-impacting issues.
• Ensuring changes to the live system are followed and implemented well whilst testing for any issues and documenting the process.

Skill-sets and Requirements

• At least 3 years of work experience in a similar role.
• Experience with troubleshooting and solving bugs and issues.
• Strong English communication skills, both written and verbal.

Benefits

• Health insurance
• Performance bonus
• Annual salary review
• Gym allowance

Job Reference: MG171