IT Support Manager

Malta  |  €48,000 - €53,000 

Our client is seeking to recruit a Service Delivery Manager to lead the company's IT service across their international operations from their Malta offices.  Reporting to the COO, your responsibilities will include:

  • Leading and developing a team of support professionals
  • Owning the IT services, infrastructure and desktop monitoring and ensuring systems are running efficiently.
  • Troubleshooting and maintenance are carried out in a timely manner, ensuring the company maintains optimal service delivery.
  • Monitoring the troubleshooting process and implement improvements as necessary.
  • Managing relationships with vendors and suppliers and related SLAs.
  • Being involved in strategic decisions as well as managing relevant IT policies. 
  • Acting as a point of escalation where necessary. 

Skill-sets and Requirements

  • Ability to work under pressure and keep up to date with deadline
  • Attentiveness to detail
  • Clear communication and leadership skills

Education & Experience

  • ITIL certification is considered as a strong asset
  • Experience working in a Service Delivery function is a must

Benefits

  • Hybrid working
  • Performance bonus
  • Health and life insurance

Job Reference: WY136


  • Primary job focus
    Technical Infrastructure
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Financial Services
  • Languages
    English
  • Job Reference
    WY136
  • Closing Date
    31/10/2022
  • Date Published
    23/08/2022
  • Status
    Interviewing

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