IT Service Manager

€37,000 - €45,000  |  Malta

Our client is looking to recruit an IT Service Manager to lead the team of IT Service delivery and collaborate with other technology managers in the day to day operations of the IT infrastructure

Skill-sets and Requirements

  • Actively participate as part of the Senior Management team of the organisation
  • Responsible for the company's IT network, servers (physical and virtual) and security systems and overall infrastructure and ensure that all systems are kept in good health
  • Plan and implement infrastructure budgets and monitor expenditure
  • Investigate and diagnose infrastructure problems and make recommendations for improving the company's IT systems and manage routine configuration and installation of IT solutions
  • Provide line management function for the services team
  • Assess the performance of the Internal Services team annually and address any issues arising
  • Coordinate and Manage the Support team including their roster and any training required from time to time
  • To ensure that the internal or customer support incidents are logged and resolved with the right level of quality, according to the organisation standards within the defined timescales
  • Manage all day to day office, property issues to ensure “business as normal” Oversee IT and associated systems, identify areas for improvement and either address them or elevate them as appropriate

Education & Experience

  • Bachelor’s degree in Computer Science or related field
  • Minimum of 4 years in a IT management or service delivery environment
  • IT industry certifications such as CCNA, MCSA, LP101 etc would be an asset
  • Have good project management experience

Job Reference: PA311

  • Primary job focus
    Technical Infrastructure
  • Job type
    Full Time
  • Employment level
    Middle Management
  • Employer industry
    Information Technology
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status

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