IT Help Desk

Malta  |  €18,000 - €21,000 

A well-established company within the Health Care sector is seeking to employ an ICT Service Desk Support Officer to join their team. The selected candidate must be mature and can work on their own initiative with minimal supervision.

  • Assist all users via different channels, such as phone, email, and software tools.
  • Installing, configuring, and supporting desktop systems and applications.
  • Provisioning of user access rights to data, IT and telephony services as per established procedures.
  • Escalate unsolved technical issues according to the company's procedures.
  • Providing excellent service to all users within the company in a professional and timely manner
  • Taking ownership and resolving tickets opened on the IT ticketing system, and maintaining a healthy backlog.
  • Meet SLA targets for assigned tasks.
  • Take technical decisions concerning user support to resolve and deliver appropriate functionality for agreed-on business processes..

Skill-sets and Requirements

  • Excellent communication skills both written and verbal
  • Good understanding of ITIL best practices
  • Sound Knowledge in Microsoft Windows Operating Systems and Office Automation Software.
  • Hands on experience in structured cabling-based networks.
  • General knowledge of IP Networking
  • General knowledge of IP-Based Telephony Systems
  • Excellent knowledge of PC Hardware Systems.
  • Good Planning, Organization, Tracking and Monitoring Skills.
  • Strong time management skills.

Education & Experience

IT Diploma or Equivalent

Benefits

  • Health Insurance
  • Employee Well Being Support

Job Reference: NE262


  • Primary job focus
    Technical Infrastructure
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Healthcare
  • Languages
    English
  • Job Reference
    NE262
  • Closing Date
    30/09/2021
  • Date Published
    26/08/2021
  • Status
    Interviewing

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