IT Administrator

Malta  |  €25,000 - €35,000 

A global company within the aviation industry is looking to employ an IT Administrator to join their team in order to provide first and second line support to end-users. Your main responsibilities within this role are mainly to:

  • Assist in setting up, configure and maintain the IT Service Management system for SRT Malta;
  • Setup, install and configure end-user computer hardware, operating systems and applications and maintain an updated IT inventory;
  • Deliver and resolve IT Support issues, aiming to complete as many incidents as possible at the first point of contact;
  • Investigate and troubleshoot technical and operational issues as part of standard incident management, escalating calls internally and/or with third parties when necessary;
  • Troubleshoot and repair hardware, software and operating systems failures and data recovery;
  • Manage our user accounts as well as groups, passwords and mailboxes within the corporate Active Directory, Exchange Servers (Microsoft 365) and other various systems;
  • Build and maintain operational documentation, including Knowledge Base articles and Standard Operating Procedures;
  • Support on-going IT Projects and the implementation of new technologies and applications, with the aim to improve the IT experience of our users;
  • Promote positive Safety Culture and ensure that the Safety and Quality Policy is communicated, promoted and implemented within the Organization;
  • Ensure that all elements of SMS are properly implemented, maintained and continuously improved by fulfilling all SMS-related duties and responsibilities as defined in the SMS Manual;
  • Undertake any other duties of a similar level and responsibility as may be required from time to time.

Skill-sets and Requirements

  • Previous experience in a technical support role
  • Certifications relevant to the role, such as Microsoft and ITIL are preferred
  • Working knowledge and experience with Windows 10, Active Directory, Microsoft 365 and with a variety of software, hardware and applications
  • Experience performing incident and request management in line with ITIL practices and working with SLA targets
  • Ability to provide front-end support to internal and external users and communicate with third parties
  • Willingness to solve complicated issues and see projects through to completion;
  • Analytical skills to study problems and records and identify solutions
  • Team-oriented attitude to help other colleagues and departments with technical problems
  • Strong interpersonal communication and relationship-building skills
  • Ability to manage time and effectively prioritize numerous projects at one time

Education & Experience

A Bachelors degree in IT is ideal however, not mandatory


  • Flexibility
  • Health Insurance
  • Multi-cultural environment

Job Reference: CV732

  • Primary job focus
    Technical Infrastructure
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Industrial Goods & Services
  • Languages
    English, Maltese
  • Job Reference
  • Closing Date
  • Date Published
  • Status

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