Quality Control Officer (temporary)

€27,294 - €27,294  |  Malta

Within this Quality Control Officer (temporary) position you will be forming part of the company's Department of Operations. Your main duties will include : 

  • Ensure consistency in and quality of the processing of applications for international protection by the agency's Caseworkers in line with detailed SOPs and EU asylum acquis
  • Provide second-tier guidance to the agency's Caseworkers and team leaders conducting interviews with applicants for international protection and on preparing opinions on applications
  • Keep updated of and implement all developments in guidance, quality feedback, SOPs timely flag shortcomings and inconsistencies as well as propose improvements and solutions
  • Liaise with the Department of Asylum Support and Department of Operations for the implementation of his/her tasks
  • If required in case of extreme workload/absences, work as a member of an international team of experts on the processing of applications for international protection following the detailed SOPs and EU asylum acquis
  • Provide or contribute to training, workshops and meetings related to quality issues in the processing of applications for international protection 


Education and Experience 

  • University Degree is required, preferably in the field of Law, Political, Humanitarian and/or Social Studies
  • Relevant post-graduate degree will be considered an asset 
  • Previous experience of at least 3 years of as asylum Caseworker is required both in conductions interviews for refugee status determination and in preparing the respective decisions/opinions/recommendations 
  • Experience in vulnerability and exclusion procedures, especially in the Maltese context will be considered an asset



  • Professional fluency in English, both verbal and written 
  • Very good understanding of the Maltese migration and asylum context 
  • Computer literate, including MS Office applications and use of the internet and web-based applications 
  • Excellent intercultural and interdisciplinary communication skills
  • Analytical skills and ability to work as a member of a team


This Quality Control Officer (temporary) position is with an established International Company based in Malta. 

Job Reference: BV017

  • Primary job focus
    Social Welfare & Community
  • Job type
  • Employment level
  • Employer industry
    Financial Services, Other, Public Sector

Social Welfare Jobs & Community Jobs in Malta involve the welfare of those in a community. Jobs in social welfare and community roles include community care, mental health, social welfare and child care roles.

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