Aftersales Lift Technician

Our client, that specialises in the design, and manufacturing of lifts and escalators is currently seeking an Aftersales Technician, responsible and accountable for:

 

• Carrying out repairs, fault finding, close job cards by tying workflow to schedule as per Company standards and clients’ requirements.
• Diagnosing errors and technical problems and determine proper solutions. 
• Ensuring that all equipment required is according to the job card, client exigencies and system limitations. 
• Compiling timely and proper reports for any repairs conducted by completing necessary logs, and records on the mobile app as per departmental procedures. 
• Providing clear handing over to the client and close off required paperwork at end of the visit. 
• Making recommendations for improvements and upgrades to clients on site and pass on proposals to sales executives. 
• Participating in on-call duties according to schedule to attend to clients’ needs accordingly.
• Operating the Company vehicle in a safely manner and make proper use of the field automation systems.
• Sharing information across the organisation by using the right communication flows. 
• Applying appropriately mannered communication skills with clients, colleagues, and superiors. 
• Comprehending customer requirements, providing high quality service and customer support during site visits. 
• Building positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment. 
• Be aware of electrical, mechanical, and chemical health and safety issues; also understand appropriate manual handling techniques.
• Attending any training provided by the Company and sit for the respective assessments accordingly. 
• Maintaining customer’s trust relationship by keeping service information confidential. 
• Following all company’s filed procedures and protocols. 
• Any other duties as may be necessary from time to time.

The chosen candidate will be provided with the necessary training and a mobile phone will be provided for internal purposes.

Working Hours: Monday - Friday: 0800hrs - 1630hrs

 

Skill-sets and Requirements

• Possess strong communication skills and attention to detail.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Capable of comprehending technical diagrams and manuals.
• Have at least 1 year of experience working with elevators.
• Prior experience in hydraulic lifts will be given preference.
• Hold a valid manual driving license (Category B).
• Possess excellent written and verbal proficiency in English, and preferably in Maltese as well.
• Having an electrical license of either A or B would be an asset.

Education & Experience

Preferably hold a Diploma at MQF Level 5 or a Certificate at MQF Level 4 in Electrical/Mechanical subjects.

Job Reference: OT127