Wholesale Specialist (Voice Traffic)


Our client is looking to recruit for a Wholesale Specialist (Voice Traffic) in Malta. You will be in close coordination with the Business and Roaming Teams.

Responsibilities would include:

  • Build and nurture business relationships with International Carriers and local operators
  • Handle the international voice business, acting as the focal point for buying and selling transit minutes, and determine the wholesale routing strategy
  • Identify new leads and evaluate requests from customers, formulating proposals and solutions in line with pricing guidelines;
  • Promoting services portfolio product line and upselling to existing customers
  • Negotiate offers and sale closure and assisting with the provisioning and commissioning of services
  • Provide service orders and hand-over documents to the customer, and create and update records in the billing system
  • Carry out studies, analyses and cost calculations with the aim of minimizing the cost of products and services
  • Vetting of payment statements and reconciliation of billing with service changes
  • Ensuring that service providers’ SLAs are being met and raising claims for compensation in case of default

Education & Experience:

  •  Have 3 years’ experience with buying and selling voice traffic 
  •  Have demonstrated knowledge of numbering, destination lists, origin based pricing, call routing, and setting up contracts
  • Have 3 years’ experience with a CRM package and ability to create and manage leads, opportunities, products, price books and marketing campaigns
  • Hold good experience with CDR processing, wholesale mediation, rating and billing of voice traffic and demonstrated ability to resolve billing disputes
  • A number of years’ experience in telecommunications or related ICT field is an asset
  • Advanced knowledge of Microsoft Excel and demonstrated the ability to produce reports and dashboards.

Desired Skills:

  • Excellent attention to detail
  • The ability to break down complex ideas into a simple process
  • Ability to work under pressure in a rapidly changing, high-growth environment.
  • Ability to work both independently and in a team environment
  • Strong interpersonal and communication skills in English

About the company:

The company recruiting for the vacancy of Wholesale Specialist is with an established Technology company based in Malta.

  • Primary job focus
    Sales & Business Development
  • Job type
    Full Time
  • Employment level
  • Employer industry

Sales Jobs & Business Development Jobs in Malta focus require the selling of a company's products or services, as well as developing and implementing growth opportunities within a company. Jobs in sales & business development include business development, business intelligence, business relationship management, e-commerce, fundraising, general sales, telesales, retail and lead acquisition roles.

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