Technical Customer Service Specialist


A new opportunity as a Technical Customer Service Specialist is now available. Your responsibilities will include: 

  • Acting as the first point of contact with new and existing clients for technical and integration queries and ensuring best practices and integration guidelines through various projects.
  • Assessing client needs and liaising with business stakeholders to translate into technical and functional requirements.
  • Managing, maintaining, and coordinating technical project documentation and facilitating organizations’ technical system setup with internal teams
  • Tracking and reporting clients’ progress and performance and ensuring client satisfaction

Skill-sets and Requirements

  • Strong analytical and problem-solving skills
  • Excellent presentation and communications skills
  • Excellent negotiation skills

Education & Experience

  • A minimum of 2 years experience in client account management at a senior level with corporate clients on an international basis
  • Knowledge of API technology (XML, REST and SOAP) would be an added advantage
  • Basic knowledge of file transfer technologies (SFTP, FTPS) is required

Job Reference: RI334

  • Primary job focus
    Sales & Business Development
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Information Technology
  • Languages

Sales Jobs & Business Development Jobs in Malta focus require the selling of a company's products or services, as well as developing and implementing growth opportunities within a company. Jobs in sales & business development include business development, business intelligence, business relationship management, e-commerce, fundraising, general sales, telesales, retail and lead acquisition roles.

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