Rostering Junior Coordinator

  Central Malta  |  €18,000 - €22,000 Annually 

A leading company in Malta is looking to employ a Scheduling Junior Coordinator. The selected candidate, who will form part of internal Workforce Planning Team, must be a highly motivated individual who will be responsible for analysing staffing requirements. 

Duties & Responsibilities:

  • Responsible for Headcount sizing creation and analyzing the staffing requirements with different sizing methodology.
  • Continuously analyzes required staff amount per respective section for all projects compared to client requirements and highlights & reviews with superiors the significant workforce availability, deployment and utilization matters.
  • Responsible for workload capacity creation and analyze all workload parameters for accurately assess the maximum capacity for achieving the highest staff efficiency.
  • Analyzing and sizing the headcount requirement based on 90 Days forecast which revived from client and aligned with the agreed service level.
  • Analyze the forecasted workload in weekly intervals to correct upcoming trends and assess the previous forecast accuracy.
  • Generate scenarios of forecasts and model the schedules to select the “best fit” patterns.
  •  Establish and document the forecast and scheduling process.


  • Must be already residing in Malta or an EU country
  • Previous experience in workforce planning/scheduling is a must
  • Understands basic concepts on routing and traffic management.
  • Solid knowledge on manual forecasting and scheduling.
  • Preferably in the same field of BPO
  • Proficient in MS Excel, MS Access is an advantage.
  • Demonstrate excellent organizational, people, communication, and presentation skills.
  • Flexible in rotational/shifting schedule.


KPI Bonus

Job Reference: NM273

  • Primary job focus
    Project Management
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Employer industry
    Business Support Services
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status

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