IT Service Delivery Manager

Malta  |  up to €60,000 

Our client, leading in Microsoft software implementations, is on the lookout for an experienced Project Manager- Support Operations who is experienced in running support operations to join their growing team.

Your Duties:

  • Provides analysis, feedback and actions based on trends, root cause analysis and other reports;

  • To build services relationships with clients;

  • To ensure effective management and process controls are in place, and escalation is effective where necessary;

  • To act as a point of contact and escalation for service delivery queries and incident management on nominated accounts.

  • Problem and Incident management;

  • Reviews and analyses day-to-day operations to ensure SLA commitments are met;

  • Produces regular management reports for clients and attends review meetings;

  • To ensure that an excellent service is being consistently delivered, and the customer consistently receives, the contracted service and support;

Skill-sets and Requirements

  • Problem-solving skills;
  • 3+ years’ experience working within Project Management;
  • An ITIL certification will be considered an asset;
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities;
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels;
  • Feel comfortable using Microsoft Dynamics 365 (D365).
  • A strong client focus with the ability to operate at all contact levels including senior manager/director level
  • A Project Management certification is an asset;

Education & Experience

Graduate-level education in Computer Science or a relevant field, formal training and/or certification on related technologies is highly valued.


  • Business travel allowances;
  • Medical insurance for you and your family.

Job Reference: BP557

  • Primary job focus
    Project Management
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Financial Services
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status

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