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Reservations Agent - Malta

Malta
  • primary job focus
    Other
  • job type
    Full Time
  • employment level
    Graduate
  • employer industry
    Hospitality & Catering
  • salary
    €12,000 - €14,000

Reservations Agent - Malta

In this position of a  Reservations Agent forming part of the sales team, you will handle requests from guests who want to make a room reservation,  you will need to understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell.

Responsibilities:

  • Answering and monitoring all correspondence including incoming telephone and e-mail inquiries
  • Checking availability and entering reservations in the Hotel reservation system
  • Ensuring a constantly updated Hotel reservations system with proper guest allocations
  • Ensuring that proper sales techniques and strategies are used in order to maximise room revenues
  • Corresponding with Tour Operators and other 3rd parties regarding special requests for rooms and rates
  • Ensuring that Front Office personnel are aware of current room rates

Education & Experience

  • Previous experience in a similar role, ideally within the hospitality or hotel industr
  • Proficiency IT applications, including MS Office and preferably of reservations software 
  • Fluency in written and spoken English and Maltese, Italian would be considered an asset
  • Previous experience within travel and tourism 

Skills & Requirements

  • Ability to organise, multi-task, be discrete and maintain confidentiality
  • Pleasant personality and customer-centric approach to work
  • Excellent communication skills while having a polite and mature attitude
  • Outstanding time management and organisational skills.
  • Be flexible and willing to do the extra-mile to help the team
  • You will work a five day week spread over 7 days. Sundays off.( Working hours are from 08.30hrs to 17.00hrs. Monday to Sunday with two days off, one of which is Sunday.)
  • This position is offered on a 1 year definite contract basis, but will be extended yearly.
  • Candidates must be currently living in Malta

    Job Reference - MT 3794/17
    Our client is an establish company specialising in the Hospitality sector

KONNEKT Search & Selection

Catherine Ratcliffe

356 22588048

Questions? Email Catherine
  • job reference
    MT 3794/17
  • closing date
    20/12/2017
  • date published
    06/12/2017
  • status
    Processing