Programme Coordinator

  Central Malta  |  €30,000 - €35,000 Annually 

Our client, an international company, i looking to recruit a Programme Coordinator to join their growing team. Reporting to the Client Relationships Director, your responsibilities will involve:

  • Attend client onboarding calls with the Customer Success Manager (CSM); 
  • Develop comprehensive project plans for clients, outlining key milestones, deliverables, and resource requirements;
  • Lead and facilitate project meetings, ensuring clear communication and alignment across internal and external stakeholders;
  • Monitor project progress, whilst identifying potential risks and implementing mitigation strategies; 
  • Direct project budgets, monitor expenditures, and ensure financial targets are met; 
  • Partner with Client Success Teams to ensure timely launch of client programs;
  • Collaborate directly with the coaching team for the gathering of data and insights to support Client Success Teams, measuring and reporting on the success of client programs;
  • Communicate with cross-functional teams to ensure successful project delivery, by 
    • ensuring the right coaches are engaged in the programme through the execution of the matching criteria, 
    • managing the content creator where bespoke collateral is created for a programme,
    • liaising with the product and tech team where programmes require additional tech resources,
  • Assign tasks, set deadlines, and hold team members accountable for their contributions;
  • Foster a collaborative and results-oriented project team environment;
  • Provide a coach rate report for finance at the end of each month to monitor margins;
  • Manage the end-to-end process of ad-hoc coaching requests. 

Requirements

  • Confident and articulate; an effective communicator at all levels – written and verbal
  • Excellent time management with the ability to prioritise a changing workload
  • Customer focused, passionate about exceeding the expectations of clients
  • Analytical and problem-solving skills to identify and address project challenges.
  • Strong project management skills with expertise in planning, scheduling, and budgeting. • Excellent communication and interpersonal skills, with the ability to build rapport with diverse teams.

Education and Experience

  • Experience in providing services to agreed SLA’s
  • Experienced in Problem and Incident Management
  • 5+ years experience in a Client Services/ Clint Focused role and must be located in Malta
  • Proficiency in software tools such as; Hubspot, ClickUp, Notion, HelpScout would be an asset
  • Bachelor's degree in Business, Project Management, or a related field. (Relevant experience considered in lieu of a degree)

Job Reference: FD874


  • Category
    Operations
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Work Location
    Fully Remote
  • Employer industry
    Education & Training
  • Languages
    English
  • Job Reference
    FD874
  • Closing Date
    30/06/2024
  • Date Published
    06/06/2024
  • Status
    Shortlisting

Benchmark Your Salary

By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.