Operations Officer

Malta  |  €20,000 - €23,000 

​One of our key clients specialising in the Banking sector is currently seeking an Operations Officer to join their team:

Duties:

  • Acquiring a deep understanding of the Bank's products and procedures
  • Answering incoming calls and replying to emails from prospective and existing customers in relation to the Bank's products and services
  • Executing customers’ instructions and daily updating of accounting records
  • Performing administrative tasks related to the operation of banking platforms in use
  • Processing the allocation of payments
  • Investigate account discrepancies and follow up on customer queries and complaints
  • Ensuring a professional debt collection service
  • Upholding the Bank’s integrity among its various stakeholders and integrate AML/CFT considerations into the relevant aspects of the role
  • Reporting circumstances that may bring the Bank into disrepute upstream
  • Performing other operational and administrative duties as may be assigned from time to time.

Skill-sets and Requirements

  • Preferably have 2 years’ experience working in a bank or financial institution, ideally in a factoring role
  • Must have excellent communication skills, both written and verbal, in Maltese and English
  • Proven experience in a customer service role
  • Comfortable working independently as well as part of a team

Education & Experience

Ideally in possession of a banking/finance qualification

Job Reference: FD624


  • Primary job focus
    Operations
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Financial Services
  • Languages
    English, Maltese
  • Job Reference
    FD624
  • Closing Date
    31/10/2021
  • Date Published
    16/09/2021
  • Status
    Shortlisting

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