Our client who specializes in the Financial Services industry is looking for an Operations Manager. Your role and responsibilities will include:
Ensure operational issues are detected and raised internally and/or externally
Handle escalated issues and follow up with internal/external stakeholders in pursuit of a resolution
Coordinate and work with internal and external stakeholders to remediate identified operational issues effectively including scoping of future required work.
Identify gaps, build solutions, and monitor such solutions in the form of established internal processes and controls to ensure SLAs are met and anomalies are detected effectively.
Monitor scheme data integrity programs to ensure compliance and address issues with relevant internal or external (PMs/Processors/Scheme) parties where non-compliance events are triggered
Leverage data reporting insights from scheme solutions where necessary
Monitor PMs acceptance rates and other metrics to proactively detect anomalies and raise/address issues accordingly.
Review, record, and action applicable scheme bulletins and/or processors notifications to ensure it is addressed appropriately
Manage vendor relationships (service providers, processors, and scheme)
Provide support and input, where applicable, during the onboarding of new partners
Manage the group Business Continuity Plan with the support of the Risk Team.
Build and document appropriate Standard Operating Procedures manuals and support on maintaining other applicable policies and procedures documentation.
Identify, build, and monitor appropriate key performance indicators and deliver performance reports.
Skill-sets and Requirements
Banking and/or financial background is a must
Excellent verbal, written, and interpersonal communication skills with the ability to communicate
Strong commitment to compliance with applicable law, policies, and procedures
A self-starter lead who takes responsibility for quality of results and requires minimal supervision
Problem solving skills and demonstrated initiative in identifying areas of opportunity
Education & Experience
Good knowledge of the fintech industry and on how card scheme and payment processing work would be an asset
