Operations Manager

  Central Malta  |  up to €45,000 Annually 

Our client who specializes in the Financial Services industry is looking for an Operations Manager. Your role and responsibilities will include: 

  •  Ensure operational issues are detected and raised internally and/or externally
  • Handle escalated issues and follow up with internal/external stakeholders in pursuit of a resolution
  • Coordinate and work with internal and external stakeholders to remediate identified operational issues effectively including scoping of future required work.
  •  Identify gaps, build solutions, and monitor such solutions in the form of established internal processes and controls to ensure SLAs are met and anomalies are detected effectively.
  • Monitor scheme data integrity programs to ensure compliance and address issues with relevant internal or external (PMs/Processors/Scheme) parties where non-compliance events are triggered
  • Leverage data reporting insights from scheme solutions where necessary 
  • Monitor PMs acceptance rates and other metrics to proactively detect anomalies and raise/address issues accordingly.
  • Review, record, and action applicable scheme bulletins and/or processors notifications to ensure it is addressed appropriately 
  • Manage vendor relationships (service providers, processors, and scheme)
  • Provide support and input, where applicable, during the onboarding of new partners
  • Manage the group Business Continuity Plan with the support of the Risk Team.
  • Build and document appropriate Standard Operating Procedures manuals and support on maintaining other applicable policies and procedures documentation.
  • Identify, build, and monitor appropriate key performance indicators and deliver performance reports.

Skill-sets and Requirements

  • Banking and/or financial background is a must
  • Excellent verbal, written, and interpersonal communication skills with the ability to communicate
  • Strong commitment to compliance with applicable law, policies, and procedures
  • A self-starter lead who takes responsibility for quality of results and requires minimal supervision
  • Problem solving skills and demonstrated initiative in identifying areas of opportunity

Education & Experience

Good knowledge of the fintech industry and on how card scheme and payment processing work would be an asset

Job Reference: QC673

  • Primary job focus
  • Job type
    Full Time
  • Employment level
    Middle Management
  • Work Location
  • Employer industry
    Financial Services
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status
    Evaluating CVs

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