Front Office Manager

  Central Malta  |  €30,000 - €32,000 Annually 

Our client in the hospitality industry is looking for a Front Office Manager to operate a 15-room Boutique Hotel. Reporting to the CEO, the chosen candidate will:

  • Operate and supervise the 24-hour hotel reception to meet the hotel’s agreed standards;
  • Ensure timely and efficient check-ins and check-outs for all guests;
  • Handle group check-ins/check-outs efficiently and take the lead when on shift;
  • Address guest queries and complaints in a polite and friendly manner to ensure guest satisfaction;
  • Ensure all guest complaints and concerns are logged in the daily handover log and followed up appropriately;
  • Ensure bedrooms are set up and ready for check-in according to the advertised times;
  • Coordinate with the Housekeeping (HK) and Food and Beverage (F&B) teams to ensure meeting rooms are set up when required;
  • Supervise the House Keeping team and conduct bedroom inspections in the absence of the Head Housekeeper;
  • Monitor and manage the atmosphere in public areas, including controlling heating, lighting, and entertainment systems (music/TV);
  • Provide clear briefings and guidance to staff at the beginning of each shift;
  • Monitor staff punctuality, attendance, and performance, addressing any issues proactively;
  • Promote staff development to ensure service standards are upheld;
  • Motivate the team to refer sales leads and maximize upselling opportunities;
  • Audit and input all reservations into the Property Management System (PMS) accurately;
  • Review daily arrival lists to ensure accurate guest information;
  • Maintain an organized handover procedure by reading and updating the daily handover log;
  • Adhere to hotel cash-handling procedures and ensure all monies are securely stored;
  • Balance financials at the end of each shift, reviewing credit card and cash reports;
  • Reconcile and bank cash takings weekly;
  • Conduct stock control for stationery, ensuring purchasing and stocktaking align with the Profit & Loss (P&L) requirements;
  • Encourage the team to proactively identify and refer sales leads to management, actively seek opportunities to generate sales and enhance revenue through upselling;
  • Continuously look for ways to improve hotel efficiency and enhance knowledge of job functions;
  • Ensure smooth daily operations through effective problem-solving and communication

Requirements

  • Strong leadership and team management skills.
  • Excellent communication and customer service abilities.
  • Strong organizational and multitasking skills.
  • Ability to work efficiently under pressure in a fast-paced environment.
  • Flexibility to work shifts, including weekends, and holidays.
  • Commitment to maintaining a professional and friendly attitude towards both guests and team members.

Education and Experience

  • Proven experience in hotel reception/front desk operations, preferably in a supervisory role.
  • Good knowledge of Property Management Systems (PMS) and financial reporting.
  • Proficient in both verbal and written Maltese and English language, and must be located in Malta .

Job Reference: UW070


  • Category
    Operations
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Work Location
    On Premises
  • Employer industry
    Hotels, Restaurants & Catering
  • Languages
    Maltese, English
  • Job Reference
    UW070
  • Closing Date
    31/10/2024
  • Date Published
    27/09/2024
  • Status
    Evaluating CVs

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