Customer Experience Executive

Malta  |  up to €23,000 Annually 

Our client, a leading transport provider, is recruiting for a Customer Experience Executive to join their growing team. Here, your duties will include;

  • Collaborating with respective teams to establish service improvement standards, 
  • Monitoring performance indicators, and implementing action plans and audit procedures.
  • Recognizing and resolving potential complaint situations,
  • Being proactive in problem-solving, and identifying and meeting customer needs. 
  • Assisting area managers with process improvements and training, analyzing customer feedback for areas of improvement, 
  • Preparing reports on customer experience and service, 
  • Managing internet review sites and following up on customer complaints
  • Controlling operating costs
  • Conducting visits to assess customer and operational improvements, and 
  • Performing audits on bus and driver appearance compliance. 
  • Additional duties as assigned.

Skill-sets and Requirements

  • Fluency in the English language, both written and oral.
  • Minimum of 2 years experience in a responsible position, including experience in Business to Consumer Customer Experience or Marketing.
  • High energy and drive to work in a dynamic and challenging environment.
  • Assertiveness and persuasiveness.
  • Good experience in resolving issues quickly and Passionate for service excellence.

Education & Experience

Professional qualification in Customer Experience, Marketing, Business, or other relevant discipline.

Job Reference: GG169

  • Primary job focus
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Shipping, Transport & Logistics
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status
    Evaluating CVs

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