Contact Centre Manager

Malta  |  €28,000 - €32,000 

Our client operates in the Health Services.  As they are growing, they would like to engage a Contact Centre Manager.

The Role

  • You will be responsible for the day to day running of the Contact Centre and meeting of KPIs'
  • You will also do performance reviews and cost analysis
  • Roastering staff 
  • Taking on calls and resolving issues
  • Planning training sessions and in liaison with the HR department deliver them
  • Be the direct contact person for the Call Centre with the Management Team

 

 

Skill-sets and Requirements

  • Have a good business acumen
  • Experience within a Contact Centre is a must
  • Have excellent Leadership skills
  • Be attentive to detail
  • Be conversant in Maltese & English

Education & Experience

  • Preferably have a degree in Management
  • Be proficient in the use of Microsoft Office Tools

Job Reference: YM046


  • Primary job focus
    Operations
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Healthcare
  • Languages
    English, Maltese
  • Job Reference
    YM046
  • Closing Date
    30/09/2021
  • Date Published
    14/09/2021
  • Status
    Interviewing

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