E-Commerce Manager

Malta  |  €50,000 - €60,000 

Our client is one of the leading retail companies in Malta.  Due to company expansion, they would like to take on board an E-Commerce Manager to join their team

The Role

  • Own the customer experience section and reply to customer enquiries in a timely manner
  • Keep updated records of customer interactions and comments
  • Assist customers with after-sales service issues
  • Continuous communication with client
  • Drive the company's E-commerce sales and margins through merchandising, marketing and content initiatives according to brand strategy and key product stories
  • You will be responsible for execution of the E-Commerce strategy for the company
  • Provide leadership, development, and supervision to a highly skilled team of E-Commerce professionals
  • Develop the company's E-Commerce strategy, annual budget, and business KPIs focusing on goals for revenue, margin and inventory
  • Ensure that E-Commerce plans are aligned and follow with the company's overall marketing strategies and brand priorities to achieve cross-channel marketing objectives
  • Provide ongoing analysis and reporting of sales and margin drivers, identifying root causes and opportunities to drive growth
  • Evaluate brand campaigns and work with the team on creating effective strategies optimized to drive users and consumers to the Online Stores
  • Maximize web usability and engagement of consumers based on quantitative and qualitative consumer data
  • Maintain updated knowledge of key competitor products, distribution and pricing strategies as well as stay up-to-date on the latest E-Commerce technologies and trends
  • ​Build, manage and retain team of highly skilled E-Commerce professionals
  • Act as a liaison between Digital & CRM, Retail IT and external service providers for regional development initiatives

Skill-sets and Requirements

  • Have a strong digital skillset
  • Have the passion to work closely with multiple teams
  • 3-5 years of hands on E-Commerce experience, with demonstrated business success. Multi-channel retail experience is a plus
  • Experience of project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus. Advanced analytical skills with Google Analytics or Adobe Analytics experience Demonstrated ability to analyze the data and optimize the strategy accordingly
  • Exceptional problem-solving skills while managing multiple priorities effectively and efficiently
  • Understand key retail metrics and calendars, including markup, margin, sell thru, demand curves
  • Strong understanding of seasonal sport/fashion industry

Education & Experience

  • Master’s degree (or Bachelor with additional work experience) in Business Administration, IT related field or other relevant area
  • Must have experience in working with E-Commerce systems such as Salesforce commerce cloud, Hybris, Magento, Shopify or similar
  • Understanding of E-Commerce technology, including platform, payment process, content management, etc.

Job Reference: QR616

  • Primary job focus
    Marketing & PR
  • Job type
    Full Time
  • Employment level
    Senior Management
  • Employer industry
  • Languages

Marketing Jobs & PR Jobs in Malta entail the promotion of companies, brands, products and services to specific audiences. Jobs in marketing & PR include account management, affiliate management, brand management, business intelligence, customer relationship management, content, digital marketing, events, graphic design, social media marketing, marketing management, public relations, market research, merchandising, web design,and audio visual jobs.

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