Health Claims Handler


As a Claims Handler- Health Claims you will report to the Supervisor -of Health, Travel & Group Life Claims and be responsible for:


  • You will provide advice on making a claim and the processes involved
  • Process new insurance claims notifications
  • Collect accurate information and documents to proceed with a claim
  • Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
  • Guide policyholders on how to proceed with the claim
  • Identify reasons why a full payment may not be made
  • Explain to policyholders when their claim is not covered
  • Ensure fair settlement of a valid claim
  • Handle any complaints associated with a claim
  • Adhere to legal requirements, industry regulations and customer quality standards set by the company.

    Experience & Qualifications
  • Minimum of secondary level of education
  • Preferably holding of a Diploma in Insurance as per The Chartered Insurance Institute (UK) or close to the achievement of this level in the near future
  • Negotiation, questioning and decision-making skills
  • Excellent interpersonal and customer service and communication skills and confidence when dealing with people, often in difficult circumstances
  • Active listening skills and the ability to work well under pressure
  • Initiative and the ability to adapt quickly to different situations.
  • Attention to detail and sound report-writing and numeracy skills.
  • Knowledge and solid previous experience of the insurance industry in the areas related to personal lines
  • Strong IT skills – Word, Excel, PowerPoint
  • Be energetic, positive and outgoing
  • Excellent level of both Maltese and English is a must


  • Primary job focus
  • Job type
    Full Time
  • Employment level
  • Employer industry
    Financial Services
  • Languages
    English, Maltese

Jobs in insurance entail the management and administration of insurance cover. Insurance Jobs in Malta within this sector include actuarial, captive, claims, insurance management and underwriting jobs.

  • Job Reference
  • Closing Date
  • Date Published
  • Status

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