Claims Handler (Personal Lines Claims)


As a Claims Handler for Personal Lines Claims you will report to the supervisor and be responsible for :-


  • You will provide advice on making a claim and the processes involved
  • Process new insurance claims notifications
  • Collect accurate information and documents to proceed with a claim
  • Analyse a claim made by a policyholder to establish whether it satisfies the policy conditions
  • Guide policyholders on how to proceed with the claim
  • Identify reasons why a full payment may not be made
  • Explain to policyholders when their claim is not covered
  • Contact outsourced experts from our network of approved professionals to assist you in a claim
  • Monitor the progress of a claim
  • Investigate potentially fraudulent claims
  • Liaise with lawyers, as well as other legal and claims professionals, and negotiate the terms of a claim
  • Prepare an initial estimate of costs and then closely monitor and keep a record of costs
  • Ensure fair settlement of a valid claim
  • Ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • Handle any complaints associated with a claim
  • Adhere to legal requirements, industry regulations and customer quality standards set by the company.

Education, Qualification & Certification:

  • Minimum of secondary level of education
  • Preferably hold of a Diploma in Insurance as per the Chartered Insurance Institute (UK) or close to the achievement of this level in the near future

Technical Knowledge & Skills:

  • Excellent interpersonal and customer service skills
  • Negotiation, questioning and decision-making skills
  • Communication skills and confidence when dealing with people, often in difficult circumstances
  • Active listening skills
  • The ability to work well under pressure
  • The ability to think strategically
  • Initiative and the ability to adapt quickly to different situations
  • Good numeracy and literacy
  • Excellent verbal and written skills in both Maltese and English
  • Currently living in Malta




  • Primary job focus
  • Job type
    Full Time
  • Employment level
  • Employer industry
    Financial Services
  • Languages
    English, Maltese

Jobs in insurance entail the management and administration of insurance cover. Insurance Jobs in Malta within this sector include actuarial, captive, claims, insurance management and underwriting jobs.

  • Job Reference
  • Closing Date
  • Date Published
  • Status

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