Technical Support Officer

€22,000 - €25,000  |  Malta

Our client is looking to recruit an IT Technical Support Officer in Malta. You will be working in a group of companies with an international presence.


Responsibilities would include but are not limited to:

  • Answering incoming support calls and provide assistance to end-users
  • Managing and updating the Service Management System 
  • Providing 1st and 2nd tier support in a professional and efficient manner 
  • Escalating issues accordingly to support teams and contractors
  • Managing and maintaining the IT infrastructure internally


Education & Experience:

  • A minimum of 2 years’ experience in a similar technical role
  • Proficient in the application of Microsoft systems (Office 365 suite, Server and End-User Device Operating System, Active Directory, DNS, DHCP, GPOs)
  • Good knowledge of Mac operating systems
  • Basic knowledge of networking (switching, patching)
  • Candidates with CompTIA, Microsoft MCP/ MCSA and/or ITIL certification will be considered an asset



  • Excellent communication skills 
  • Ability to work in a team, as well as individually, with limited supervision 
  • Willingness to learn and keep up to date with technology 
  • Team player with a proactive approach to work 
  • Possess a valid driving license and use of own car 
  • Be fluent in English and Maltese


About the company:

The client recruiting for the IT Technical Officer role is a fast-growing and dynamic group of companies in Malta, having an international presence.


  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Employment level
  • Employer industry
  • Languages

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

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