Technical Payment Analyst

€27,000 - €29,000  |  Malta

Our client is currently offering a Technical Payments Analyst​ job in Malta to work on providing client support within the payment platform. As an Application Support Analyst in a growing international team. 

Your responsibilities will be as follows:

  • Identify, manage and troubleshoot client requests through the ticketing system
  • Offer 1st line support and escalate and resolve cases promptly
  • Translate, update and maintain database records using SQL
  • Maintain and update client-specific configuration files
  • Proactively work on improving the procedures to enhance customer satisfaction

 

Experience & Education

  • Degree/Diploma in Information Technology or another related field
  • Experience of at least 2 years within an IT software support environment
  • Prior exposure to SQL on second line support and writing SQL queries
  • Prior experience with major payment methods such as PayPal, payment, and bank transfers would be advantageous

 

Desired Skills

  • Good analytical skills and an ability to work in a team
  • Great written and oral English language skills
  • Humble, meticulous and detail-oriented

 

Day Shift Schedule: Monday to Sunday with days off in between according to the roster - Swap shift is allowed

  •   8 am -   5 pm
  •   9 am -   6 pm
  • 10 am -   7 pm
  • 11 am -   8 pm

Night shift: This happens only once every 2 and half months: After 7 days of night shifts you get 8 days off and these can be combined with leave days for extended holidays.

  • 8 pm  - 8 am

 

About the Company:

The Application Support Analyst job in Malta is within an international provider of payment solutions.


  • Primary job focus
    Information Technology
  • Job type
    Shift
  • Employment level
    Technical
  • Employer industry
    Other

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

  • Job Reference
    NK662
  • Closing Date
    30/04/2020
  • Date Published
    18/02/2020
  • Status
    Processing

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