Software Applications Services Lead


Our client has an opportunity for an experienced Software Applications Services Lead, an IT professional to lead the dynamic Software Applications and Support team


  • You will lead a team responsible for supporting and maintaining the various core and non-core business IT solutions in use by the Regional Offices, the back-office personnel and the extensive extended network across Malta.
  • Coordinate and manage the agreed Service Level Agreements with various Partners.
  • Liaise with the corporate Technology Division abroad or deliveries related to the Core Systems
  • Manage all Change Requests to ensure any activity on the Production systems are properly maintained
  • Co-ordinate with the Service Desk to manage and resolve all raised tickets to the required Service Level Agreements
  • Ensure that Support and Maintenance budgets are monitored and controlled throughout the year
  • To maintain and improve all customer relations

Experience & Skills

  • This position demands a customer-focused individual that has proven experience and skills in Change Management, IT implementation services, customer care and overall generic IT skills.
  • You will have skills in Business Analysis, Incident Handling, Problem Solving Techniques, MS SQL, Report Writing and people management experience is expected.  
  • Excellent command of both spoken and written English is a must.
  • Currently living in Malta
  • Product management experience will be considered as an advantage. 

  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Employment level
  • Employer industry
    Financial Services
  • Languages

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

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