Our client is looking to recruit for a Service Introduction Coordinator vacancy in Malta. You will be part of a Network Operations Center being evolved in a 24x7 manned service to support internal releases and provide customer support.
You will also be responsible for:
- For the companies release and service introduction processes, improvement processes, and coordinating the related routine and project work involved
- Manage the coordination of releases from a technical perspective, keeping up with release automation, manage the release execution and coordinate the technical release process
- Setting up new environments, configuring the database and application layers as well as work on further automating the process
- Be an integral part of the Release Steering Group meetings
- Addressing technical support questions, interfacing through the CRM system
- Escalating and resolving cases in prompt time ensuring corporate SLAs are met
- Troubleshooting day-to-day issues with application systems and integrated parties
- Maintaining operations and administering systems
- Interaction with third-party suppliers and other departments as required.
Education & Experience:
- Degree in ICT, Computer Science or the equivalent
- Have a minimum of 2 years of experience working in a 2nd line support role
- Have solid experience working with MySQL and UNIX or Linux
- Experience using tools such as Zabbix, Prometheus, and Graylog
- Knowledge of Kubernetes, Ansible, GIT and IT applications are all assets for the post
- Excellent problem solver and analytical thinker
- Ability to prioritize work accordingly
- Excellent communication in written and spoken English language
- Experience in the financial industry will be considered an asset.
About the company:
The company recruiting for the vacancy of Service Introduction Coordinator is an established company within the Fintech industry.
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