Second Line Software Support

€22,000 - €26,000  |  Malta

Our client is seeking to recruit a 2nd Line Software Support position in Malta. Working within the Support team, you will be responsible to provide support to external clients.

Your responsibilities will include:

  • Handling of customer complaints and inquiries through a variety of channels
  • Provide 1st and 2nd line application support
  • Adhere to agreed KPI's and SLA’s
  • Day-to-day maintenance of different applications
  • Troubleshooting and fixing of applications related issues

Education & Experience:

  • A Bachelor’s Degree in IT or a related field is not mandatory but would be an advantage
  • A minimum of 2 - 3 years experience in first-line to second-line support
  • Solid experience supporting software products (not hardware or infrastructure  or networking)
  • Ability to write queries in SQL (Installation knowledge is not enough)
  • Experience with SharePoint administration would be seen as an asset

Desired Skills:

  • Completely fluent, clear and concise English speaking and writing skills
  • Customer-oriented approach
  • Ability to problem-solve effectively in challenging situations
  • Must be a team player and also hold the ability to work independently

Our client is a well-known software house that provides software applications to various clients and offers various services to clients in the EU.

  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Employment level
  • Employer industry
    Information Technology

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

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