search for

Product Support Specialist

  • primary job focus
    Information Technology
  • job type
    Full Time
  • employment level
  • employer industry
  • salary

Product Support Specialist

Our client is offering a Product Support Specialist vacancy in Malta. As part of the Product team you will be communicating with clients and managing their requests in a timely manner. Responsibilities include:

  • Providing 1st line support remotely to clients 
  • Managing a ticketing system to ensure that issues are delegated across the team and tackled effectively
  • Escalating unresolved issues to the relevant departments
  • Compiling the necessary data and reports and communicating to superiors
  • Analysing data and reports in order to identify areas for improvement and recommend adequate solutions
  • Leading the team towards achieving KPIs and targets
  • Collaborating with a multi-disciplinary team and ensuring that communication channels are kept open for good business continuity

Education & Experience:

  • A minimum of 2 years’ experience working in a client-facing support role
  • An advanced level of English and knowledge of industry-specific terminology
  • Experience in overseeing projects through their entire life-cycle
  • Basic knowledge of SQL will be considered an asset
  • Knowledge of Spanish will also be considered an asset

Desired Skills:

  • The ability to take ownership of assigned projects and work on own initiative
  • The ability to work diligently in a fast-paced multitasking environment
  • Organised, analytical, with excellent troubleshooting skills
  • A good team player
  • Excellent communication skills
  • Be willing to work during weekends and public holidays

The Product Support Specialist job opportunity is within a company which provides performance marketing solutions customized for a variety of industries.

Job Reference: MT 2852/17

KONNEKT Search & Selection

Rebecca Mifsud

+356 2258 8023

  • job reference
    MT 2852/17
  • closing date
  • date published
  • status