Knowledge Engineer (Technical Writer)

€28,000 - €30,000  |  Malta

Our client is looking to recruit for a Knowledge Engineer in Malta. You will be in close coordination with our globally distributed teams. Adjusting to our data-driven culture. You will directly report to the assigned Regional Support Lead/Manager. 

Your responsibilities would include:

  • Write new and update existing & create new knowledgebase articles
  • Engage with clients and build an open culture
  • Provide swift updates to clients and internal staff alike
  • Understand documentation for existing Chatbot Algorithms
  • Come up with new approaches and ideas to improve the current performance of Chatbots and build a highly personalized user experience
  • Perform in-depth analysis of failure points of the algorithm
  • Improve precision and recall by using data generated by human agents at the failure point of the current algorithm
  • Help the Bot team to scale models with help of DevOps, backend and frontend teams.

Education & Experience:

  • Hold a Degree in Statistics/ Computer Science or Human Language Technology​
  • Exceptional writing skills for Linux including an aptitude for understanding and explaining technical information
  • Proficient at programming in any one language is a big asset
  • A basic understanding of SQL and LAMP stack would be preferred.

Desired Skills:

  • Excellent attention to detail
  • Empathic. You can feel other people pains and are not oblivious to them.
  • Ability to multi-task under tight deadlines
  • Strong interpersonal and communication skills
  • Natural curiosity about technology

About the company:

The company recruiting for the vacancy of a Technical Writer is with an established Cloud Platform provider with clients all over the world.

  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Employment level
  • Employer industry
    Information Technology

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