IT Support Team Leader

€28,000 - €32,000  |  Malta

Our Client is currently looking for an IT Support Team Lead in Malta to join a growing IT team. Working in a large established company in the ICT services industry sector you will be exposed to the latest technology.


Responsibilities include: 

  • Identifying and prioritizing incidents of clients and assign these tickets to the IT Support Officers.
  • Monitoring and improving productivity levels within the team.
  • Being an escalation point solving level 2 and level 3 technical support
  • Monitoring contract compliance and escalate defaults accordingly. 
  • Constantly liaising with the CTO to ensure that the team has all the necessary skills to provide high standard support. 
  • Organising staff reviews and escalating HR issues to the CTO or HR.


Education and Experience:

  • In possession of a BSc. in IT or equivalent. 
  • Minimum of 4 years of experience working in a similar role.
  • Experience of Windows infrastructure and systems
  • Experience supporting enterprise-level networks


Desired Skills:

  • Keeps abreast with the latest technologies.
  • Excellent communication skills in English and Maltese
  • Able to mentor and coach a team. 
  • Be passionate about Support


About the Company:

As a Support Team Leader in Malta, you will be managing a team of 5 skilled technical support specialists for a growing ICT Service delivery company who provide top quality enterprise solutions to a wide range of clientele.


  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Employment level
  • Employer industry

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

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