IT Front Desk / Customer Care

€17,000 - €19,000  |  Malta

Within this job as an IT Front Desk /  Customer Care, you will be acting as the first point of contact for the shop clients. You will be called to handle:

  • Take care of all front office operations
  • Greet customers, ensuring they are provided with high-quality services
  • Manage customer queries, handle all correspondence
  • Communicate with customers via email
  • Answer telephone calls in a courteous and friendly manner
  • Deal with telephone support/pricing requests (both corporate and retail)

Education & Experience:

  • A minimum Ordinary level of Education or equivalent
  • Previous experience in a similar role 
  • IT background would be considered as an asset
  • Being knowledgeable in I.T. Components and/or repairs that can be carried out (this will include tablets, laptops, smartphones etc) would be considered as an asset

Skills:

  • Pleasant personality and customer-centric approach to work
  • Polite and mature attitude
  • Excellent spoken and written communication skills in English, Maltese
  • Candidates must be currently living in Malta

Working hours are:

1ST SHIFT -  Monday - Friday: 9 am to 6 pm  (1 hour lunch break)        

                                Saturday: 9 am to 1 pm

2ND SHIFT -  Monday - Friday: 10 am to 7 pm  (1 hour lunch break)      

                                Saturday: 9 am to 1 pm


  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Employment level
    Entry
  • Employer industry
    Information Technology

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

  • Job Reference
    AO693
  • Closing Date
    31/10/2019
  • Date Published
    09/10/2019
  • Status
    Processing

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