Incident Manager (iGaming)

Malta

Our client is seeking to recruit for an Incident Manager vacancy in Malta. You will be responsible to improve current incident workflow enhancements by automating internal processes and introducing new functionality.

Your responsibilities will include: 

  • Understand the current incident management system to identify areas of improvement 
  • Compile Service Level Agreements and ensure these are being adhered to by respective teams
  • Set KPI's across Tier 2 and Tier 3 support teams and ensure these are being met 
  • Monitor and maintain the Incident Management process 
  • Create documentation and audit reports to ensure compliance throughout 
  • Implement best practices to sustain operations 

Education & Experience: 

  • Bachelor's Degree in Engineering, IS or related field 
  • Prior experience in Incident Management
  • iGaming experience will be seen as extremely favorable 
  • Knowledge of ITIL v3 framework and JIRA
  • A familiarity with Linux based systems will be considered a plus

Desired Skills: 

  • Follow a meticulous and proactive approach to your work 
  • Be process oriented and have strong attention to detail
  • A team player but also holding the ability to work independently
  • Excellent English communication skills 
  • Be willing to travel on a monthly basis

About the company: 

The Incident Manager position is with a successful iGaming company, offering a variety of gaming products to their clients. 


  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Employment level
    Technical
  • Employer industry
    iGaming

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

  • Job Reference
    QD629
  • Closing Date
    31/12/2018
  • Date Published
    04/12/2018
  • Status
    Shortlisting

Benchmark Your Salary

This website uses cookies to improve your user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.