ICT Service Desk Assistant (temporary)

€27,294 - €27,294  |  Malta

Within this ICT Service Desk Assistant (temporary) role you will be working within the ICT unit and your main tasks and duties will include:

  • Greeting customers in a warm and friendly manner
  • Dealing directly with customers either by telephone, email or in person
  • Following the IT Service Management processes, work instructions and other relevant items related to the provision of a well-established and perceived Service Desk.
  • Efficient handling of IT related issues assigned to the 1st Level Support using the means available
  • Tracking and updating issues in the ICT Service Desk ticketing system
  • Proper escalation of issues to the 2nd or 3rd Level
  • Assisting in the further customization of the Service Desk ticketing system
  • Supporting in maintaining up-to-date assets and inventory database
  • Ensuring the smooth running of Video- and teleconferencing facilities
  • Offering support to the VoIP infrastructure
  • Supporting and maintaining the EASO Mobile Device Management platform
  • Installing hardware and software components, updates, workstations, peripherals, desk and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
  • Carrying out pre-deployment quality control for desktop and laptop platforms
  • Establishing and updating respective release and maintenance documentation
  • Ensuring hard drive encryption is applied according to ICT procedures
  • Assisting with the coordination of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EASO meeting facilities
  • Collaborating and supporting the maintenance of the ICT archive and documentation, and in the operation of available ICT applications


Education & Experience

  • Previous experience in a 1st Level Service Desk Support position is required
  • Be in possession of a certificate in ICT
  • Be knowledgeable in ITIL or other ICT Service Management Frameworks


  • Be technically competent within the area of ICT 
  • Possess very good communication skills in English (any other additional languages would be considered advantageous)
  • Must have initiative, drive and high attention to detail 
  • Able to work well both individually and in a team

This ICT Service Desk Assistant (temporary) job is with a well-established agency temping based in Malta.


Job Reference Code: MW296

  • Primary job focus
    Information Technology
  • Job type
  • Employment level
  • Employer industry
    Financial Services
  • Languages

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

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