Application Support Analyst (SQL)

Malta

Our client is currently offering an Application Support Analyst job in Malta to work on providing client support within the payment platform. As an Application Support Analyst, your responsibilities will be as follows:

  • Identify, manage and troubleshoot client requests through the ticketing system
  • Offer 1st line support and escalate and resolve cases promptly
  • Translate, update and maintain database records using SQL
  • Maintain and update client-specific configuration files
  • Proactively work on improving the procedures to enhance the customer satisfaction

Experience & Education

  • Degree/Diploma in Information Technology or another related field
  • Experience within an IT environment in a similar role
  • Good knowledge in SQL
  • Knowledge of Salesforce, Desk, Confluence and Trello will be considered an asset
  • Prior experience with major payment methods such as PayPal, payment and bank transfers or similar

Desired Skills

  • Good analytical skills and an ability to work in a team
  • Great written and oral English language skills
  • Humble, meticulous and detail-oriented

About the Company:

The Application Support Analyst job in Malta is within an international provider of payment solutions.

Job Reference: RX600

 


  • Primary job focus
    Information Technology
  • Job type
    Full Time
  • Employment level
    Technical
  • Employer industry
    Other

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include Application Consultancy, Account Management, Business Analysis, Business Intelligence, Database Management, Data Warehousing, End-User Support, Game Development, Hardware & Networking, Graphic Design, Information Security, IT Audit, IT Architecture, Mediation, Mobile Development, Product Management, Project Management, Provisioning, Software Development, Statistics, Systems Administration, System Integration & Implementation Telecoms, Technical Support, Testing & QA, Web Development and Web/UI/UX Design jobs.

  • Job Reference
    RX600
  • Closing Date
    30/11/2018
  • Date Published
    16/05/2018
  • Status
    Shortlisting

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