Chief Operations Officer

Malta  |  €65,000 - €70,000 

A Chief Operations Role has been made available with one of the leading hotels in Malta. As they have plans to grow, they would like to engage a Chief Operations Officer to join their team.

The Role 

  • You will manage all hotel operations to achieve maximum guest service and profitability
  • Ensure the highest level of services possible in an efficient, courteous and professional manner by adhering to guidelines and procedures
  • Provide leadership and strategic planning to all departments
  • Maximise room yield and hotel revenue through innovative sales practices and yield management programs
  • Work closely with the hotel owners and other stake holder
  • Supervises and coordinates all activities of staff and entire operation of hotel
  • Analyse systems and operational procedures. Evaluate and implement new systems as required
  • Responsible for achieving goals established by the Board of Directors
  • Maintain product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action
  • Ensures guests are handled courteously and efficiently, complaints and problems are resolved and requests for service are carried through
  • Responsible for training of hotel team members in all aspects and responsibilities
  • Perform all other necessary duties as required to see profitable hotel
  • Interact with guest for guest stay feedback and maintaining high guest service scores


. .

Skill-sets and Requirements

  • Have experience at Senior Management level in the Hotel Industry
  • Be assertive yet approachable
  • Have a flair for Marketing and Sales
  • Be an experienced leader
  • Be analytical and numerical

Education & Experience

Preferably have a degree in Management or Hospitality

Job Reference: PH133

  • Primary job focus
    Hospitality & Leisure
  • Job type
    Full Time
  • Employment level
    Senior Management
  • Employer industry
    Hotels, Restaurants & Catering
  • Languages

Hospitality Jobs & Leisure Jobs in Malta relate to jobs which focus on providing a service to guests in accommodation and entertainment areas. Jobs in hospitality & leisure include housekeeping, tour guides, food and beverage preparation, food and beverage serving, kitchen help, host family, attendants, hosts, reservations, aviation, entertainment, and events roles.

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