Assistant Reservations Manager

  Central Malta

Our client who specializes in the hospitality industry is looking for an Assistant Reservations Manager. Your roles and responsibilities': 

  • Handle all reservation requests, changes, and cancellations received via phone, email, or other methods promptly and accurately
  • Lead and guide the Reservations team to achieve their full potential and meet departmental objectives
  • Train, supervise, and mentor team members to ensure high-quality service delivery
  • Ensure all administrative procedures are completed accurately and adhere to departmental and brand guidelines
  • Maintain accurate records of reservations and guest information.
  • Monitor and maintain reservation systems to ensure accuracy and efficiency.
  • Develop and implement strategies to optimize the reservation process and increase revenue.
  • Communicate with guests to confirm reservation details and provide necessary information.
  • Ensure exceptional customer service to enhance guest satisfaction.
  • Work closely with the management team to prioritize the overall success of the hotel.
  • Develop and implement strategies to increase reservations and revenue.


  • trong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Proficiency in reservation systems and software
  • Italian speaking

Education and Experience

  • Proven experience in a reservations or customer service role, preferably in the hospitality industry is a must

Job Reference: MA721

  • Category
    Hospitality & Leisure
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    On Premises
  • Employer industry
    Hotels, Restaurants & Catering
  • Languages
    English, Italian, Maltese

Hospitality Jobs & Leisure Jobs in Malta relate to jobs which focus on providing a service to guests in accommodation and entertainment areas. Jobs in hospitality & leisure include housekeeping, tour guides, food and beverage preparation, food and beverage serving, kitchen help, host family, attendants, hosts, reservations, aviation, entertainment, and events roles.

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