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We have a new Operations Manager position within the Healthcare Industry based in Gozo. Working closely with the Executive Director, you will be responsible for:
The management and control of the soft service operation to the agreed specification and to the agreed performance, qualitative and financial targets
Being accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.
Developing performance standards, key performance indicators, SOPs, forms and checklists
Developing and maintaining quality control functions on all services provided by the department
Ensuring all operations are done in accordance with licensing requirements, insurance requirements and established standards
Training and managing staff and supervisors on relevant SOPs
Drafting and management of 3rd party service, supplies and works contracts
Complying with the company and statutory regulations relating to safe systems of work, health and safety, hygiene, cleanliness, fire and hazardous substances
Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded
Education & Experience
Hold a Management, Hospitality or Engineering qualification
Experience in Facilities Management is considered as an asset
