Service Support Officer

Malta  |  €23,000 - €25,000 

Our client operates in the gaming industry.  As they are growing, they would like to engage a Service Support Officer

The Role

  • You will be responsible for the monitoring of the gaming areas including all cards and materials storage
  • You will be the first point of contact with support teams, such as IT, NOC, Helpdesk and operators when required
  • Detect any procedural errors or suspicious activity and enforce all policies and procedures
  • You will monitor tables and cards room continually to ensure adherence to gaming regulations and procedures
  • You will operate surveillance equipment to ensure accurate video documentation and evaluate studio personnel performance
  • You will coordinate maintenance activities
  • Incidents outcome need to be documented by compiling incident reports
  • Be the go between studio and 3rd parties
  • Be responsible for the quality of the Games

Skill-sets and Requirements

  • A complete knowledge of the rules and procedures of the games is essential
  • Be a very good English speaker


  • Have Variable Shifts
  • Previous casino experience is a must

Job Reference: FS348

  • Primary job focus
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    iGaming & Casinos
  • Languages

Gaming Jobs in Malta are related to the development, management and support of betting and gaming companies. Jobs in gaming include affiliate management, betting, casino, customer support, fraud, gaming dealers, odds compilation, payments and sports trading roles.

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