Service Advisor (Automotive)

Our client is looking for a Service Advisor to join their team. The ideal candidate will be assisting with client queries and offering them a unique solution.

Reporting to the Workshop Manager, your responsibilities include:

• Maintain a positive, professional attitude with customers.
• Respond promptly to inquiries whilst addressing questions about services and repair timelines.
• Schedule appointments and manage vehicle drop-offs and pick-ups across various channels.
• Ensure timely vehicle completion and explain services and costs clearly.
• Resolve customer complaints.
• Know the products, services, and policies well.
• Keep records of customer interactions in the CRM system.
• Coordinate with colleagues as needed.
• Provide feedback on customer service efficiency.

Requirements

• Technical knowledge and working in a customer service role.
• Experience dealing with client queries, questions and complaints.
• Familiarity, passion or a hobby for cars.
• Fluency in both Maltese and English
• Proficient in computer skills

Benefits

• Health insurance
• Life insurance
• Commission structure
• Employee discounts
• Annual salary increase

Job Reference: IH243