Customer Experience Data Analyst

Malta

A reputable company is looking for a data-driven Customer Experience Data Analyst. Our client is looking for someone who has a continuous improvement approach with excellent problem-solving skills.

Your day to day responsibilities will be:

  • Developing insights on customer behaviour whilst working closely with the BI Team and other business functions.
  • Analyse customer journeys and measure cross-channel journeys over time to improve customer experiences.
  • Identify underlying sources of friction and reveal the root cause of behaviour that positively or negatively impacts customers’ experiences.
  • Create and maintain data models.
  • Present data-driven recommendations and strategies to the Head of Customer Experience and the management team.
  • Responsible for the day-to-day reporting of the department’s key operational metrics.

Job Requirements:

  • A strong business understanding together with demonstrated technical ability and knows how to develop, explore, analyse and present actionable insights to a business audience.
  • Excellent knowledge in SQL and feels at ease with large data sets.
  • Employ data visualisation techniques in your storytelling and can develop interactive dashboards to monitor key operational metrics.
  • You can develop, monitor, and maintain statistical and machine-learning models.
  • Around 2-3 years of experience in an advanced data analytic role. 

Skills:

  • Proficient English speaking and writing skills.
  • Open-minded and a quick problem solver.

Job Reference: VS495


  • Primary job focus
    Data
  • Job type
    Full Time
  • Employment level
    Experienced
  • Employer industry
    Telecommunications
  • Languages
    English, Maltese
  • Job Reference
    VS495
  • Closing Date
    30/04/2021
  • Date Published
    25/03/2021
  • Status
    Processing

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