TII Liaison Officer

  Central Malta  |  €25,000 - €27,000 Annually 

Our client a leader within the Insurance Industry is looking for a TII Liaison Officer to join their team 


  • Answering telephone calls at all times, with particular focus on calls coming from introducers/TIIs.
  • Prepare introducers/TIIs quotes and issue new policies and renewals within established limits
  • Input data into the underwriting software system/s.
  • Take underwriting decisions to attract new or retain existing business
  • Chase introducers/TIIs for renewals in order to maintain an acceptable retention rate
  • Support the BRM, Underwriting Manager and Team Leader in building and maintaining strong relationships with existing and prospective introducers/TIIs.
  • Handle and resolve underwriting issues related to introducers/TIIs in an efficient and diligent manner.

Skill-sets and Requirements

  • A minimum of 4 years of experience in the insurance industry, with a deep understanding of insurance products and regulations.
  • Proficiency in Maltese and English languages (written and spoken).
  • Strong attention to detail and organizational abilities.
  • Knowledge of the Maltese insurance regulatory framework is a plus.

Education & Experience

CII qualified or working relevant insurance qualifications.


  • International Insurance
  • Summer working hours
  • Hybrid Working
  • Payment of membership fees for professional institutes (CII)
  • Performance Bonus

Job Reference: VM839

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Work Location
  • Employer industry
    Business Support Services
  • Languages
    English, Maltese

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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