Technical Team Lead (1st Line Support)

  Central Malta  |  €35,000 - €45,000 Annually 

Our client who is a managed services provider is on the lookout for a Technical Team Lead managing the Tier 1 Support Team.

Your Responsibilities:

  • Ensuring that the team is efficiently handling 1st level support requests either remotely or onsite.
  • Analysing and acknowledging the gaps within the team and working together to provide a constant and smooth service to clients.
  • Handling IT support relating technical issues that involve Microsoft's core business applications, together with virtual environments.
  • Handling support services for Microsoft related technologies such as Windows Server, SQL, Microsoft 365, etc.
  • Handling support disaster recovery solutions.
  • Handling technical support at the network level: WAN, LAN, routers etc.

Skill-sets and Requirements

  • At least 3 years of experience in a similar role.
  • Experience with either leading or mentoring a team.
  • Experience working with Microsoft products.
  • Self-motivation and the ability to work in fast-paced environment.


  • Hybrid work model
  • Performance bonus
  • Annual salary review

Job Reference: DH382

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    Information Technology
  • Languages

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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