Technical Support Agent (Shift)

Malta

Our client is looking to recruit a Technical Support Agent to join their growing team. Your key responsibilities will include:

  • Monitoring traffic and various systems to ensure smooth operations
  • Identify technical issues and resolving in a timely manner
  • Escalating queries accordingly and working closely with other crossfunctional teams
  • Logging in events through internal tools

 

Education and Experience

  • Advanced Diploma in IT or equivalent qualification
  • Ideally 1 yr experience within a similar role or a number of internships
  • Knowledge of MS Suite and ticketing systems

 

Desired skills

  • Excellent verbal and written English communication skills
  • Team player
  • Customer-oriented
  • Motivated and positive

 

This role is shift-based, including night shifts. Fresh graduates are welcome to apply!


  • Primary job focus
    Customer Service
  • Job type
    Shift
  • Employment level
    Entry
  • Employer industry
    Information Technology

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    MB302
  • Closing Date
    01/04/2021
  • Date Published
    21/01/2021
  • Status
    Interviewing

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