Technical Customer Support Specialist

  Central Malta  |  €30,000 - €35,000 Annually 

Our client who specializes in the IT Services industry is looking for a Technical Customer Support Specialist. Your roles and responsibilities will include:   

  • Act as the primary contact point for customers, providing updates on service status, and estimated arrival times, and addressing any concerns or inquiries that customers might have 
  • Identify and address any potential obstacles or challenges in the dispatch process, working collaboratively with employees and management to find effective solutions 
  • Handle emergency situations in a calm manner, quickly assessing the situation, and dispatching the appropriate emergency services in the correct order of urgency 
  • Provide support and guidance to new and existing employees, assisting in onboarding processes and offering continuous training on dispatch protocols and procedures 
  • Ensure that all employees follow safety guidelines and procedures, taking appropriate measures to address any safety-related concerns immediately 
  • Work closely with other departments and teams within the organization to foster a cohesive and collaborative work environment that promotes effective communication and problem-solving

Skill-sets and Requirements

  • Highly resourceful
  • Has exceptional communication skills
  • Has a passion for working with clients
  • Self-motivated with the ability to work in a fast-moving environment
  • Excellent communication skills in English.
  • Understanding of support tools, techniques, and how technology is used to provide IT services is a must.

Education & Experience

Professional IT Certifications, such as: Microsoft 365 Certified: Modern Desktop Administrator Associate and\or Microsoft Certified: Azure Administrator Associate will be considered an asset although not a must have


  • Performance bonus
  • Hybrid work model
  • Career growth

Job Reference: II663

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
  • Employer industry
    Information Technology
  • Languages

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
  • Closing Date
  • Date Published
  • Status
    Job offer

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