Sales and Customer Officer

€20,000 - €23,000  |  Malta

As a Sales and Customer Officer is responsible for interacting with customers and effectively responding to their sales and customer service requirements


  • Working within small team you will responsible for promoting and selling the Company’s products following an assessment of the demands and needs of customers as well as to service direct personal clients 
  • ​Assist in the customer service requirements whether these are made face-to-face, by telephone or through electronic mail, including intermediaries,
  • Update and amend client details as and when appropriate
  • Provide advice to the client with regards to the impacts of alterations to existing policies
  • Provide quotations for a new policy and completion of necessary paperwork if a sale is concluded
  • Administer a policy’s process as appropriate with regards to surrenders, maturities, payment of death benefits, revised Estimate Maturity Values, top-ups, switches, valuations of Unit Linked policies, payment of premiums.
  • Handling of customer complaints received at Regional Offices and seeking resolution thereof; referring unresolved complaints internally through the established channels.
  • Process of customer requests by amending the customer/policy records accordingly, issuing and sending the appropriate paperwork.
  • Carry out of pro-active marketing of products as well as surveys on the phone.
  • Actively follow up with clients of maturing policies with a view to attracting reinvestments.
  • Assist with work related to receipt and process payment from walk-in customers.
  • End-of-day reconciliation of cash and cheques received 
  • Perform any other job-related duties as necessary or as assigned.

Experience and Education

  • Minimum 1 years of previous experience in a customer-facing or sales related role 
  • A qualification in insurance would be an asset
  • Excellent communication skills in both Maltese & English is essential. 
  • Possess very good time management and negotiating skills
  • Be technically savvy and able to adapt to the company's operational system 
  • Candidates with an insurance background with be given preference
  • Currently living in Malta



  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
  • Employer industry
    Financial Services
  • Languages
    English, Maltese

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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