Hotel Front Office Manager

  North of Malta  |  €30,000 - €35,000 Annually 

Our client, operating in the Hospitality Sector, are looking for a highly motivated and experienced individual to join the team as a Hotel Front Office Manager. This role will be responsible for overseeing the day-to-day operations of the front office department and ensuring exceptional guest experiences. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing top-notch customer service.

Your responsibilities will include:

  • Oversee the daily operations of the front office department, including managing staff schedules, training and development, and performance evaluations
  • Ensure smooth check-in and check-out processes for guests, including handling any guest complaints or issues in a timely and professional manner
  • Monitor and maintain guest satisfaction by responding to feedback and addressing any concerns promptly
  • Manage room inventory and reservations to maximize occupancy and revenue
  • Collaborate with other hotel departments to ensure seamless guest experiences
  • Develop and implement procedures and policies to improve efficiency and guest satisfaction
  • Monitor and analyse front office performance metrics and make necessary adjustments to improve operations
  • Handle billing and financial transactions accurately and efficiently
  • Maintain a clean and organised front desk area and lobby
  • Stay up-to-date on industry trends and best practices to continuously improve the front office department

Working Hours: Monday - Sunday: 0800hrs - 1630hrs on a roster basis.

Requirements

  • Minimum of 3 years experience in a front office or guest service role, with at least 1 year in a supervisory or management position
  • Excellent leadership and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Proficient in hotel management software and Microsoft Office
  • Exceptional customer service skills and a friendly, approachable demeanor
  • Ability to work flexible hours, including weekends and holidays
  • Strong organisational and time-management skills
  • Knowledge of hotel operations and industry standards
  • Ability to handle high-pressure situations and maintain composure
  • Excellent communication skills, both written and verbal
  • Attention to detail and ability to multitask effectively

Education and Experience

  • Bachelor's degree in Hospitality Management or related field preferred

Job Reference: WP831


  • Category
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Work Location
    On Premises
  • Employer industry
    Hotels, Restaurants & Catering
  • Languages
    English

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    WP831
  • Closing Date
    30/06/2024
  • Date Published
    17/05/2024
  • Status
    Shortlisting

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