Front Office Receptionist (Night Shifts)

  Central Malta

Our client, a luxurious boutique hotel, is seeking a Front Office Receptionist to work night shifts.

Your Responsibilities:

  • Welcoming and checking in guests upon arrival
  • Addressing guest inquiries, requests, and complaints promptly and professionally
  • Providing information about the hotel, its amenities, and local attractions. 
  • Manage reservations, cancellations, and modifications using the hotel’s booking system
  • Process guest check-outs including billing and payment processing
  • Monitor security cameras to ensure the safety and security of the premises.
  • Maintaining accurate records of guest interactions and payments, and preparing and organizing documents for the next shift. 
  • Liaise with other departments to address guest needs and communicate effectively with day shift staff to ensure seamless service continuity.

Requirements

  • Previous experience working within a hotel.
  • Candidate must be already based in Malta.
  • Excellent communication and interpersonal abilities.
  • Strong organizational skills.
  • Availability to work night shifts, weekends, and holidays is required.
  • Strong command of English

Job Reference: OZ367


  • Category
    Customer Service
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Work Location
    On Premises
  • Employer industry
    Hotels, Restaurants & Catering
  • Languages
    English

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    OZ367
  • Closing Date
    31/07/2024
  • Date Published
    10/07/2024
  • Status
    Shortlisting

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