Customer Support Specialist - German Speaking


As a Customer Support Specialist - German Speaking, working as part of a team, you will report to the Team Leader and also the Customer Support Manager. Your responsibilities will be for:-


  • Assisting customers with all their enquiries via tele[hone and email
  • Explaining how to use the games and services
  • Assisting the customers with ongoing marketing campaigns
  • Advising players on responsible gaming tools and acting pro-actively on player's gaming patterns
  • Escalating and following up customer cases when needed

Skills & Experience:

  • Previous online experience in Support / Customer Services
  • Experience in assisting the customers via email, phone and chat
  • Excellent keyboard skills
  • A Native written and verbal communication skills both in German and English
  • Clear thinking and problem solving
  • Previous experience in iGaming or keen interest in sports or casino games
  • The chosen candidate must be flexible and willing to work daily / evening shifts
  • Candidates will be required to provide a cover letter in German when applying for this role

    Shifts Basis  - from 8 am to 9pm Mon to Sun. -  Morning shift from 08:00 to 16:30 and the late shift is from 12:30 till 21:00

    Our client a reputable company operating within the iGaming industry

Skill-sets and Requirements

Currently living in Malta

Job Reference: MP937

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Employer industry
    iGaming & Casinos

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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