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Customer Support Specialist - German - Malta - Flexible or Part time hours

Malta
  • primary job focus
    Customer Service
  • job type
    Flexi-Time/Reduced
  • employment level
    Graduate
  • employer industry
    iGaming
  • salary
    Undisclosed

 

Customer Support Specialist - German - Malta - Flexible or Part time hours

As a Customer Support Specialist - Fluent in German  working as part of a team, you will report to the Team Leader and also the Customer Support Manager. Your responsibilities will be for :-

Responsibilities:

  • Clarifying Terms and Conditions, along with assisting customers with all their enquiries 
  • Explaining how to use the games and services
  • Assisting the customers with on-going marketing campaigns
  • Logging the tasks in accordance with company guidelines
  • assisting the Fraud specialists in upholding security of the company 
  • Advising players on responsible gaming tools and acting pro-actively on player's gaming patterns
  • Escalating and following up customer cases when needed
  • Assisting with translations where needed

    Skills & Experience:
     
  • Previous on-line experience in Support / Customer Services
  • Experience in assisting the customers via email, phone and chat
  • Excellent keyboard skills
  • Excellent written and verbal communication skills both in German and English
  • Clear thinking and problem solving
  • Previous experience in iGaming or keen interest in sports or casino games
  • The chosen candidate must be flexible and willing to work daily / evening shifts

    Our client a reputable company operating within the iGaming industry and will consider candidates wanting to work Flexible or Part Time hours

    Job Reference - MT 6291/17

KONNEKT Search & Selection

Catherine Ratcliffe

+356 2258 8048

Questions? Email Catherine
  • job reference
    MT 6291/17
  • closing date
    29/09/2017
  • date published
    10/08/2017
  • status
    Shortlisting

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