Customer Support Specialist - Dutch

€20,000 - €26,000  |  Malta

A new Customer Support Specialist - Dutch job is now available within the field of cryptocurrency and blockchain with one of our clients in their newly opened office in Spain. Your responsibilities will include:

  • Handling high amounts of live chat and incoming emails
  • Identifying and evaluating customers’ needs to deliver satisfaction
  • Providing accurate, valid and comprehensive information 
  • Managing complaints, providing proper solutions and options within the time limits; following up to secure resolution
  • Following communication procedures, guidelines, and policies
  • Going the extra mile to engage customers

Education and Experience

  • Minimum 1 year of experience of proven customer facing experience or experience as a customer service representative
  • Strong ability in using IT for professional use and can handle somewhat technical queries from customers. 
  • Knowledge of the cryptocurrency/blockchain field is a strong asset
  • Fluent in English and Dutch

Skills

  • Exceptional written communication skill and a good listener
  • Ability to multi-task, prioritize, and control time effectively
  • Thrives through difficult conversations

Candidate must be willing to work weekends and irregular hours. Selected candidate can opt to work remotely.

Job Reference Code: DT019


  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Experienced
  • Employer industry
    Financial Services
  • Languages
    Dutch, English

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    DT019
  • Closing Date
    16/12/2020
  • Date Published
    20/10/2020
  • Status
    Shortlisting

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